Terms & Conditions

Our Responsibility:

Once we have received your booking, we will log your details into our system and will provide your assigned driver with your details nearer to your pick-up time.

Your driver will send you a text message to let you know s/he is at your collection point and will await a response from you to provide specific details of the car make and model for identification purposes.

It is the responsibility of the driver to ensure s/he is punctual and professional towards you throughout your journey.

Client Responsibility:

Please make contact with our office on 0161 2080012 if you have not received a text message from your driver.

If you are travelling to Manchester Airport, we advise all of our clients to arrive 2-3 hours prior to your departure in order to allow for any possible delays en-route i.e. traffic, road closures etc.

Track & Travel will not take responsibility for missed flights if this 2-3 hour time scale is not adhered to.

After your payment has been processed, a Track and Travel confirmation email will be automatically sent for your journey. Please check the details are all in order, as this your responsibility.

Pricing and Additional Charges:

Track & Travel prices are calculated by the distance and number of passengers.

Reservations made between 00:01 24th December to 06:00 27th December, 12:00 31st December to 23:59 1st January will be subject to a 50% surcharge.

If your collection point is Manchester Airport, you will have one hour to collect your luggage and contact your driver, before waiting charges (of £15 per hour) are applied. Waiting is charged for alternative journeys from the scheduled pick-up time.

Any toll charges are not included in our pricing. Your driver will ask you for this cost when appropriate.

Alterations, Cancellations and Refunds:

If any changes to your journey are required, this must be done via email or telephone, to which you will receive a confirmation email.

Any cancellation requests must be made 24 hours prior to your pick up time. If cancellation requests are not made prior to this time period, no refund will be given.

If a client does not show up for a pre-paid journey, this will also be non-refundable. All cancellations must be made via email or telephone, to which you will receive an email confirmation. If you have not received your cancellation confirmation, then we have not received it. In this instance, call our office on 0161 2080012.

Personal Information:

We use your personal information to provide a service to you at your request. We may also use this information for research and analysis in order to improve our services for our clientele. No details will be passed on to any third parties.